Preparation for the 2014 Global Business Travel Association (GBTA)’s annual conference is in its final stages. From sending out invitations and communications to coordinating the client event, the finishing touches are being made.
This year, CWT is highlighting an updated Read more…
“Innovation in client service to me is marrying the soft side of the services with the hard side of the services. On the hard side we have our technology, processes and products and on the soft side we have our approaches to enable our unsung heroes to deliver the perfect trip to our clients.”
That’s how Lemna Parvini, Director, Client Service Configuration and Implementations for Carlson Wagonlit Travel, looks at her role at CWT. As part of our series, The Changing Face of Travel Management, we sat down with 13 CWT employees to get their vision of how the digital age and outstanding service will continue to move CWT and the travel management industry forward.
Hear all of Lemna Parvini’s comments by clicking play below: