“Innovation in client service to me is marrying the soft side of the services with the hard side of the services. On the hard side we have our technology, processes and products and on the soft side we have our approaches to enable our unsung heroes to deliver the perfect trip to our clients.”
That’s how Lemna Parvini, Director, Client Service Configuration and Implementations for Carlson Wagonlit Travel, looks at her role at CWT. As part of our series, The Changing Face of Travel Management, we sat down with 13 CWT employees to get their vision of how the digital age and outstanding service will continue to move CWT and the travel management industry forward.
Hear all of Lemna Parvini’s comments by clicking play below:
For the sake of your feet, ankles and calves, bring comfortable shoes to wear during the day.
We asked some CWT Savvy Traveler bloggers and other past GBTA attendees their take on 10 ways to get the most out of the GBTA convention. We already published the top ways to prepare for the convention. Here’s what our experts recommend you do while you’re there:
While you’re there
According to Marty Silverberg via LinkedIn, the first-timer’s reception is Read more…