Here are several of the most notable milestones and changes that will affect your upcoming travels:
Path to a Single Operating Certificate (SOC)
United and Continental have already legally merged under one holding company, United Continental Holdings, Inc., but they are still operating as separate carriers pending U.S. Federal Aviation Administration (FAA) approval of a single operating certificate. The group anticipates approval by the end of the year, which will allow United and Continental to further integrate flight operations and take a major step towards operating completely under one code (UA) in the spring of 2012.
Transition to a Single Passenger Service System (PSS)
You may have noticed that many customer service elements have already merged between the two carriers, but United and Continental are still using separate reservation systems. In spring 2012, they plan to transition to a single reservation system to provide a consistent service experience.
Roll-out of the new United’s loyalty program, MileagePlus
One of the ways travelers will be most affected is through the elimination of the OnePass loyalty program and the emergence of the new MileagePlus program. If you only have a MileagePlus or a OnePass account and not both, no additional steps are needed to transition to this new program, and new MileagePlus cards will be distributed after the start of the new year. If you are enrolled in both programs, there are three steps you must take in order to link your accounts and to combine your award miles and match your elite status, if applicable.
- Step 1: Ensure that your name and address are listed exactly the same way in both your OnePass and your MileagePlus accounts.
- Step 2: Link your accounts
Visit www.united.com/linkmyaccounts or www.continental.com/linkmyaccounts for full instructions. - Step 3: Combine your activity
Visit www.united.com/combinemyactivity or www.continental.com/combinemyactivity for full instructions.
If you are having technical issues, you can call MileagePlus Customer Service at 800-421-4655 or OnePass Customer Service at 800-554-5522.
CWT will continue to provide its clients with the most up-to-date information related to this transition, but if you’re not a CWT traveler, click here for the latest news and information on this merger, which will surely impact all travelers in the years to come.








