• Guest post: Håkan Ericsson shares CWT Americas’ priorities

    CWT Savvy Traveler
    We’re excited to introduce today’s guest blogger, Håkan Ericsson, CWT President of the Americas. Håkan took on this role beginning in January, following the retirement of Jack O’Neill, CWT President of North America. Below, Håkan tells us a little bit about some of CWT’s priorities as we look forward to the rest of 2012 and beyond.

    Hello travelers!

    Hakan EricssonIt’s my pleasure to “virtually” meet you! I’m excited to be working more closely with our North America team. And while I’m new to the region, I’m not new to the travel management industry. Before taking on this new role, I spent the last four years responsible for CWT’s business in Europe, the Middle East, and Africa (EMEA) as well as Latin America, based at our global head office in Paris. During the last two years I have also been responsible for our global partner network, consisting of approximately 100 partners.

    Beyond my professional background, I’ll tell you a little bit about me, personally. I’m originally from Sweden, and lately one of my favorite forms of non-motorized travel is running. I took up running less than two years ago, and have completed my first few marathons since then. It certainly gives some new meaning to the term “road warrior.” Additionally, I do quite a bit of business travel myself, so I hope to visit you via this blog now and again to swap travel tips and stories.

    As far as CWT’s priorities when it comes to serving our travelers, I can tell you that we’re always working to provide efficient and innovative solutions both for individual travelers and for the overall management of your company’s travel program. We want to be sure we’re offering you the best value for every travel dollar you spend. From beginning to end, we want your travel experience to be a positive one, and we’ll continue to do everything we can in support of that goal. More than ever, we’re working to ensure we continue investing in our people here at CWT. By focusing on having a strong, talented team in place, we can assure you that the people who help you get from here to there are prepared and well-equipped to deliver the level of service you need and deserve. Click here for more information about CWT’s business priorities for the year as they relate to our clients’ managed travel programs.

    The travel industry can be complex (to say the least), and is definitely ever-changing. Important for CWT as an organization is the ability to be flexible with the changing dynamics of the travel industry and the changing needs of business travelers. We will continue to develop systems and solutions that provide value to you, whether that value is in the form of hard-dollar savings or an improved travel experience.

    We hope you’ve had the opportunity to check out some of our newest tools designed to enhance your travel experience. CWT To Go, the mobile app available for CWT clients to download free of charge, is one example of the type of innovation we are excited to introduce to travelers. We welcome your feedback on what other features or tools would help make the travel process easier and more enjoyable for you.

    Whether you’re traveling for business, or planning your next vacation, it is CWT’s pleasure to serve you.

    Until next time,

    Håkan

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