System downtime: Starting at approximately 1:00 a.m. CST on March 3, 2011, travelers will be unable to book new United reservations online or over the phone. Following completion of the transition, which is expected to take a few hours, United tickets will once again be available to book.
New record locators: As a part of the transition, all United and Continental tickets will get new record locator numbers. The record locator is the number a traveler would use to check in for their reservation online or at an airport kiosk. Travelers should receive their new record locators following the transition, but if you don’t get yours, don’t worry. The old record locator will still work at the kiosks or the airline website.
Frequent flyer information:
Depending on whether you were a member of Continental’s OnePass program, United’s MileagePlus program, or both, you may have received a new United MileagePlus number recently.
Updating traveler profiles: Starting March 3, it is recommended that you update your United MileagePlus number in your traveler profile as soon as possible using your normal processes (for CWT clients this would either be via an online booking tool or profile tool, or via a call to a CWT travel counselor). Additionally, you’ll want to ensure that any old frequent flyer numbers have been removed from your profile. But remember, don’t make these updates until tomorrow, since that’s when the new United MileagePlus program takes effect.
Please note: If you have your United or Continental frequent flyer numbers linked with any frequent hotel stay or frequent car rental programs, you’ll need to make the corresponding updates to those accounts as well.
Frequently Asked Questions: More information and FAQs are available online at the United Hub website here: http://hub.united.com/en-us/FAQ/Pages/default.aspx.