For example, Avis’ rental car app allows you to book your reservation using apps for Android, iPhone, Blackberry or Windows Mobile. It allows you reserve a vehicle or, view, modify or cancel an existing reservation. It includes images and details of car types, pricing options and car availability.
In addition to giving you the ability to reserve your vehicle, Hertz’ “Carfirmation” offers email or SMS alerts, or both, to its Gold members regarding their upcoming rental. The message includes the make/model and license plate number of the car they have waiting for you and, in the U.S. where they have the electronic Hertz Gold Boards available, they will let you know the stall number where the vehicle is parked. This helps save you time as you are able to go straight to your car and get on your way.
This is only the beginning as the rental car companies continue to search for ways to simplify the reservation and rental process for the customer and improve internal efficiencies. What tools have been most helpful to you?